[04.20.12]
48 great comments!

Do You Complain About Your Fellow Employee?

coffee break, cobb salad, labor, fellow, profanity, bitch, ill, fellows, complain, employee, toxic, breaks, habits, succeed I don’t eat alone very often.  But sometimes when on the road or during a brief gap in between meetings, I stop somewhere to grab a quick bite.

And when I do, there is a disturbing trend that I’m seeing.

Are you seeing it?  And hearing it?

It is a colossal increase in people saying nasty things about other people.

Specifically people they work with and are supposed to be getting along with in the office.

They complain.  And I’m tired of hearing it.

Almost every time I’m out, my ears pick up a nasty tone from the table behind or to the right.  It’s usually a table of two.  Two employee members of the same department who don’t like the boss. Or the new gal in accounting.

And instead of trying to find a way to adjust or a way to succeed together, they take the easy road:

Find a sympathetic employee to commiserate with for an hour.  Someone to help feed the fire.

Where rumor and innuendo are the kindling and the constant lunches and coffee breaks are the oxygen to keep the fire burning.

I can’t imagine something more toxic than two employees going to lunch, bitching about a fellow employee over a cobb salad and then returning to the office without a thought.  But it happens all the time.

If the company was like a car, it would be like stabbing a knife into all four tires.  And slowly letting the air out.

Sure the car will still roll.  But momentum is lost.  And everyone is looking around wondering why everything feels so wobbly and bumpy.

If this is true, they might as well wear a t-shirt to work that says “Negative” or “Toxic Attitude”.

Now let’s assume this happens to some extent every day in most companies.  That all departments are being savaged by employees wielding conversational knives.  And not realizing the damage they’ve done.

So why are these meetings happening?  And is the “complain rate” as bad as I’m suggesting?

If so, what’s causing it to get so bad?

Well, gosh, let me think.

The average employee feels unhappy.  Unsatisfied.  Unappreciated.  And the only pleasure available some days is to open up a big valve on the septic tank and take a bath in the stench of a negative conversation.

The scariest part?  The tone of voice of the protagonist is one of celebration.  As they detail the mistakes of the gal in accounting or there is a weird vibe as each detail is communicated.  And the other party says: “I know.  I hate that too!”.

So we need more people to find jobs they can truly love in environments where they feel enabled and utilized.  And we need to say “no” to the toxic conversations about another employee.  Not easy to do as they are very tempting.

Especially during a bad day, a complain fest probably feels like an umbrella in a rainstorm.  But it’s not.

What’s your view as to why this is such a big issue?  How have you reduced this toxic activity in your department?

Thanks aturkus for the great photo via Flickr

About the Author:

Tim Tyrell-Smith is the creator of Tim's Strategy, a ground-breaking online job search and career strategy tool. As a blogger, Tim has been a regular contributor to U.S. News and World Report, was featured in USA Today, interviewed twice on NPR and is the author of two career books (“30 Ideas” and “HeadStrong”). Become a fan at http://facebook.com/TimsStrategy and follow on Twitter (@TimsStrategy). He lives with his wife and three kids in Mission Viejo, California.

Tim Tyrell-Smith – who has written posts on Tim's Strategy®.


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  • George Anders

    Hi Tim. Such venting has been around for a LONG time … and some very successful companies can stay on track even when this is bubbling. Your key insight is in the 18th paragraph, where you talk about the grumblers bonding together and feeling outright happy in their venting.

    Big companies are a loose grouping of tribes. The sales folks have their own culture. The engineers do things their way. The people in finance, legal, customer service, etc. all have their rhythms, too. That’s all right. It’s a bit like Texans and New Yorkers and Californians. It would be a duller world if they all tried to share the same habits and preferences. What you’re hearing, often, is a weird sort of pep talk within sales, or the Houston office, or whatever. Some people define themselves, in part, by who they aren’t.

    I agree that such conversations can sound a bit creepy to outsiders. But work isn’t always harmonious. If it takes some after-hours venting to absorb the day’s stresses and let people reload for the next day, you may create even worse problems by trying to shut it down.

    • http://timsstrategy.com/ TimsStrategy

       Hey George –

      Thanks for that perspective.  Interesting to read your interpretation of the complaining and your thoughts about it having a therapeutic value.  While I agree that talking things out with a fellow and letting off steam may have that quality, my concern is with the more hurtful or spiteful bickering that I hear.  While there may be a short term value to speaking up, I think there is significant risk to the department if it continues. And I worry about the effect on department cooperation and workflow.  To what extent do you let bad blood and conversation exist if it is counter-productive?  And when, in the case of a boss that’s asking a lot of his/her team do these discussions begin to look like insubordination?

      So I see your point about a natural out flow of stress, but it seems petty and unproductive at best.  But perhaps just to an outsider – as you suggest.  Maybe I should just plug in my iPhone and listen to music instead.  :-)

      Thanks for a great comment!

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  • Glen Loock

    Great Post Tim. People tend to MBC (Moan, ^itch, & Complain)  Doing it occasionally is one thing doing it as a habit is quite another. When it becomes a habit and it tends t take over the company culture. When that happens you have discontent and it hurts employee moral, What I find most interesting about this is that employees tend to not care where they say thing or who is around.

    When I need information about a company and I want first hand information, (things you can not find on the net) Ride the elevator or site at the tables or the coffee shop near the place of business. you will be surprised the amount of information you pick up. From corporate secrets to general gossip. but mostly you hear MBC.

    How different would our work place be if we praised our fellow employees,

    Just my thoughts

    • http://timsstrategy.com/ TimsStrategy

      Yeah – thanks Glen – the issue is when it becomes a habit.  And left unchecked the real danger is when someone starts to speak more loud and more bold.  A false sense of security because a few people listen intently to the complaining.  Then the wrong person hears it and the downhill slide begins.

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  • Jess Day

    This article is just so true.  It is tiring and when you seem to be not interested to join their bashing, they are on to you.  Some people need to realize that there is just a thing as quitting if you do not like your work environment anymore instead of continuously finding faults on everything around you.  Sometimes it’s understandable but if it happens all the time, it gets to you.  It will eventually create a negative effect on the productivity of your department.
    Cheers!

    • http://timsstrategy.com/ TimsStrategy

      Thanks Jess – yes, sometimes it is better to move on before you spoil the pot . . .

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  • Bkormann

    I think that most people are grown up enough and can use venting as a way of releasing steam. that’s a healthy thing. of course there will always be those that carry it back to their day-to-day and they are not fun folks to be around. It’s the ones that do it in the office where it takes the place of doing their jobs that concerns me more.

    • http://timsstrategy.com/ TimsStrategy

      I think you are probably right about “most people” – I get that part.  But it doesn’t take many to bring others down … share your concern about its affect on focus.  Thanks for stopping by!


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